Genshin Impact Figure Nahida Action Figure 21cm

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:

• The item you ordered did not arrive within the time promised by the seller.
• The item you received was not as described.

You have up to 30 days from the receipt of your order to exchange your item or request its return. You are responsible for the return costs.

Please contact our customer service department with our contact form for further information.

Order preparation is between 2 to 5 business days.

Pre-order products take more time as we have to craft it from scratch. Usually it takes 1-2 weeks before we can ship your pre-order.

Time of delivery can vary between 2 to 6 weeks.

For international shipments, the delivery time can be extended from 2 to 6 weeks on average.